Shopper Policy

Shopper Policy

Updated:  November 5, 2018

“MarketStop – One for All”!

Prohibited Patron Activities & Actions

The following activities and/or actions are prohibited on the MarketStop website and are in direct violation of our User Agreement and our Terms and Conditions:

  1. Failing to pay for products you have purchased in the allotted time, 48 hours, unless you are unable to contact the merchant, or if at our sole judgment, we acknowledge that a notable mistake, such as a typographical error, has been made. 
  2. Engaging in suspicious activity. 
  3. Participating in shill bidding. 
  4. Contributing to a disagreeable environment either through hostility or oppression (regardless of whether or not this behavior is done through the internal messaging framework or in some other manner) or on our community and/or forum pages. 
  5. Taking actions, which, at our sole prudence, we believe are affecting MarketStop in a negative fashion. 
  6. Manipulating the cost of a product. 
  7. Interfering with another member’s listings. 
  8. Asking for, and/or expecting to be compensated for, a disproportionate amount of returns on products, regardless of whether the merchant(s) agree or not.  (We have no tolerance for “Return Abuse.”  It is costly and unnecessary.  Please see our Return Policy).
  9. Posting content which is untrue, deceptive, misleading, inaccurate, defamatory, libelous, pornographic, lewd, lascivious, slanderous, offensive, or profane. 
  10. Posting content which we view as spam, like disruptive verbiage, or worse, commercial phishing. 
  11. Transferring your account to another party without our definitively written consent. 
  12. Deliberately and intentionally submitting any imprecise and/or erroneous information, committing fraud and/or fraudulent schemes, or misrepresenting information in connection with your MarketStop Member Account. 
  13. Purposefully creating more than one (multiple) MarketStop Account without authorization from MarketStop. 
  14. Promoting, soliciting, or advertising with any commercial, political, or religious intention, or competing directly or indirectly with MarketStop when utilizing our website or any of its contents. 
  15. Using the MarketStop website, or any of its assets and resources, to solicit other members, merchants, or partners of MarketStop, to become members, merchants, or partners of any other online or offline services which would be, or are in direct or indirect competition or potential competition with, MarketStop, inclusive of, but not restricted to, accumulating current or previously presented deals, sales, or information.
  16. Unapproved and imprudent Member branding:  The Member ID/name (which identifies a Member of the MarketStop family) must be one that: correctly and accurately identifies the Member, is not ambiguous or deceptive, and the Member has the freedom to utilize, devoid of trademarks, copyrights, or intellectual property of any other person or entity.  Additionally, a Member ID that contains email suffixes such as .com, .net, .biz, etc. are not permitted.

 

Bidding, Buying, & Paying Policies

GUIDELINES 4 – 7 APPLY TO AUCTION-BID LISTINGS ONLY, WHEN THEY ARE EVENTUALLY LAUNCHED ON THE MARKETSTOP WEBSITE.  OTHER GUIDELINES MAY APPLY TO BOTH AUCTION-BIDDING AND PURCHASING OUTRIGHT.

  1. You are accountable for reading the complete product sale listing before making a bid or committing to make a purchase.  Please see our Return Policy.
  2. Your Member Account must always contain correct, accurate, and up-to-date contact information.  If there is determined to be false information on your account, including phone number, you will be sent an email notifying you that changes need to be made in order to maintain your Member Account.  If changes are not made in the allotted time, your account may be terminated.  Please stay on top of it. 
  3. You must pay for any items you resolve to purchase within 24 hours.  This includes items you win through auction-bid listings (once this feature is launched) and approved offers, as well as store products which you commit to purchasing in any format we make available.
  4. When auction-bid listings are launched, only bid on listings that you are determined to purchase. 
  5. You cannot, under any circumstances, bid on your own item.  This illegal activity is known as shill bidding, and it not only goes directly against our policies, but as previously noted, it is against the law in many places in the United States and around the world.  Furthermore, if you are familiar with the merchant on a personal level, you cannot bid on a product with the intent to boost its price, worth, or valuation falsely; or to falsely magnify the Member’s feedback rating.  This guideline applies to, but is not limited to, family, friends, roomies, workmates, and online social connections. 
  6. Once you make a bid, you are committed to that bid.  You can only reverse a bid under special circumstances.  For example, if you meant to bid $5.00 but accidentally bid $500.00, you can reverse the bid.  Still, you will then be required to bid the amount initially intended promptly.  Never utilize bid reversal to shape the bidding process.  Bid manipulation is dishonest and inexcusable, and it carries serious consequences, like an all-out ban from MarketStop as either a shopper, merchant, or both.   All bid reversals must be submitted through our support system at support@marketstop.xyz, and will be analyzed and authorized on an individual basis.
  7. Be careful not to bid on several listings of the same product.  If you win more than one of the auctions, you will be held accountable for payment on all of them.  You may not back out of these transactions, or your account may be deleted.
  8. Again, and this cannot be stressed enough, please make sure that you read the listing descriptions completely before you bid or purchase.  A great many of the issues shoppers and merchants experience are the direct consequence of misunderstandings about what is being merchandised and the terms of the sale.  Be sure to bid on or buy an item only if you can meet the requirements presented in the listing.  If you bid on an item and you do not comply with the merchant’s desideratum, we look upon that as mischievous and objectionable purchasing activity. 
  9. When you commit to purchase a product, you enter into a legally binding contract to pay for that product within 24 hours, or … if you have the winning auction bid (or your bid is, otherwise, accepted).  While all auction bids, as well as purchases of any kind, made on this website, are expected to be binding by both the patron and merchant, if we (MarketStop) deduce, at our sole judgment, that a significant error has been made in the price setting of a product due to an honest mistake of any sort, the transaction is not irrevocable until the merchant physically ships the product to the consumer (regardless of payment). 
  10. Note that MarketStop does not ever transfer legal ownership of products from merchants to shoppers. 
  11. You cannot propose to buy items outside of MarketStop.  Merchants must follow the same guideline.  So if a merchant offers to sell you a product outside of MarketStop, do not, under any circumstances, accept the offer.  Please report it to us immediately at admin@marketstop.xyz.
  12. If you purchase a product from a merchant in another country, you cannot ask the merchant to indicate the item as a gift in the customs declaration.  This is illegal, and completely contrary to our policies.

 

Unreasonable & Reasonable Patron Requests

Making unreasonable requests:  When you purchase a product, you acknowledge and agree with the merchant’s terms, given that the listing abides by our listing policies.  You hold the right to expect that the merchant will do what they have promised with regards to shipment, payment, and their return policy.  We know that occasional unforeseen circumstances occur, and we permit you to make legitimate requests.  However, merchants are not required to fulfill requests which are outside of their terms or our terms.  Note that some of the following stipulations are relegated to auction listings only, which is not yet incorporated into MarketStop’s business model, but will be in the future.

REASONABLE REQUESTS

The following actions are allowed by the shopper to query the merchant:

  1. Asking to utilize one of the preferred alternative shipping options stated in the listing. 
  2. Inquiring to the possibility of a more expensive shipping option to receive the item more expediently, and offering to pay the extra shipping cost. 
  3. Asking the merchant if it is agreeable if your payment is delayed briefly due to special circumstances.  Keep in mind that no merchant is obligated to do this. 
  4. Inquiring about returning an item according to the merchant’s return policy. 
  5. Asking whether or not a merchant will combine shipping for multiple purchases.  Keep in mind that no merchant is obligated or required to do this. 

UNREASONABLE, DISALLOWED REQUESTS

The following actions are prohibited by the shopper to query the merchant:

  1. Requesting a transaction be canceled for any reason other than one permitted by our terms. 
  2. Requesting a modification to the shipping method or delivery location, other than what is particularized in the listing and in your Member Account information. 
  3. Requesting a modification to the payment method, other than those specified in the listing. 
  4. Requesting that the cost of an item, or an order, be changed after an auction is won, or a product is purchased.  NOTE:  Once this feature is added to MarketStop, the auction process will encompass the utilization of proxy bidding, which insures that the final winning price is, at most, one increment above the next highest bidder’s bid.  This process must be fair for all, so we disallow buyers from requesting changes to the amount they pay for an auction item which they have won.  Lastly, know that merchants are not granted the ability to make changes to the price of a product which has been won by auction on MarketStop. 
  5. Requesting a partial refund or discount not alluded to or mentioned in the product listing. 
  6. Requesting extra products or services that are not mentioned or contained in the product listing. 
  7. Inquiring if the merchant could complete the transaction outside the MarketStop website. 

As a merchant, if a shopper makes such requests, please point them toward these terms, and alert us right away so that we may aid in informing the shopper on our policies, as well as reviewing if further action is required.  These policies are put in place in order to aid in providing a safe, equitable, impartial, and enjoyable environment for all of our Members.

If You Are Experiencing an Issue with a Merchant

Be honest, polite, courteous, and have good intentions when you try to resolve a transaction issue.  Cooler heads will always prevail when making purchases on the Internet.  See our help section to learn more about what you can do if you do not receive a purchased product or if the product does not match the listing description exactly.

You may not attempt to contact other potential shoppers to warn them about a merchant. This is called Transaction Interference, and it is forbidden on the MarketStop website.  If you have any concerns about a merchant’s behavior, report it to us at support@marketstop.xyz, and we will put together an investigation.

Lastly, if you are having issues with a merchant, you may not threaten to leave negative feedback if they do not do what you are requesting.  This is called Feedback Extortion, and it is forbidden on the MarketStop website.  Any negative feedback left for a merchant following a feedback extortion incident will be removed, and the shopper will receive a warning about this unacceptable behavior.  After a transaction is deemed by you to be unsatisfactory, you may, by all means leave negative feedback, but you must never threaten a merchant with it.

International Buying and Selling (Not currently applicable)

Not currently, but one day soon, much of our services will be accessible to International merchants and buyers.  We may offer certain programs, tools, and site experiences of particular interest to international merchants and shoppers, such as estimated local currency conversion and International shipping calculation tools.  Merchants and shoppers are responsible for complying with all laws and regulations applicable to the International sale, purchase, and shipment of items.

Merchants may restrict International shoppers from purchasing their items if they explicitly exclude International shipping from their listings and apply an exclusion list to said listings.

You authorize us to use automated tools to translate your MarketStop content and member-to-member communications, in whole or in part, into local languages where such translation solutions are available.  We may provide you with tools which will enable you to translate content at your request.  The accuracy and availability of any translation are not guaranteed.

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